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Because Quality Service Matters.
1-860-567-3733

Competitor Analysis

Competitor Analysis

Taking a Closer Look at your Industry Competition

ARC Competitive Analysis Programs are designed to objectively compare your company with your competition. We provide an impartial means to measure and compare your company’s strengths and weaknesses against those of your market competition.

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Taking a Closer Look at your Industry Competition

After identifying your principal industry competitors, we work together with you to define common elements of customer service and quality. A competitive analysis program is then set up to contact you and your competition on a regularly scheduled basis, much like our telephone mystery shopping program. Each contact is rated on a common scoring format, one that will fairly measure the call center service provided by both you and your competitors.

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Along with detailed call analysis and summary call reporting for in-depth comparative analysis, each contact generates an assessment form that evaluates each individual call. In today’s increasingly competitive consumer arena, reliable industry data is essential in order to excel in your company marketplace. For both you and your competition, the customer call center is your business frontline- the face you present to your existing and potential customers. A well-planned competitive analysis program has the power to set your business ahead of your closest competitors and make your call center team the best in your industry.

 

Visit the ARC Testimonials page for a look at how our competitive mystery shopping services can bring out the very best in your call center team. Call us at (800) 993-6093 or contact us via our convenient contact form. An ARC professional will be in touch with you promptly

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