Give Your Representatives The Tools They Need
ARC call training sessions provide individual coaching to the representative on an ongoing or as needed basis. Individualized call center coaching sessions are twenty to thirty minutes in length and are conducted over the telephone. Our focus is on the individual representative's identified strengths and weaknesses, with each training session tailored specifically to improve the individual's call performance.
Our call center training sessions include:
- Basics of telephone skills & etiquette
- Role playing scenarios
- Positive reinforcement
- Problem solving skills
- Effective listening techniques
- Effective questioning skills
Our call center coaches will also reinforce other company specific improvement goals such as phone sales performance, product knowledge level, company policies, and your organization's specific protocols for customer service interactions.
ARC also provides call center training program design and implementation for groups on a 'by request' basis. Contact us at (800) 993-6093 or via our website contact form for more information.